FAQs

  • Do you have a minimum order value?
    No we dont, you can order as much or as little as you like.
  • How long will it take to dispatch my order?
    We aim to dispatch orders within 48 hours of us receiving the order (except Sat/Sun). Most orders are sent by Royal Mail First Class.
  • How safe and secure is shopping online at The Bead Vine?
    All your details are extremely safe when you shop with us. Except for giving address details to the Royal Mail for delivery of your goods we never share your details with any 3rd parties.
    We offer our customers a choice of payment methods - credit/debit card or paypal.
  • What is your refund policy?
    If for any reasonsyou are not completely satisfied you may return the goods within 14 days of purchase and we will happily offfer a refund, less deductions for P&P. 
    We do not accept returns of beads taken off their temporary string. Items must be returned in their original packaging.
    Damaged, broken or incomplete orders must be made verbally within 30 days; no responsibility can be accepted after this period. This does not affect your statutory rights.